Refund Policy

Last updated: July 16, 2026

At TechDino, we specialize in delivering custom software development and white-label ready-made software products. Because our deliverables are digital and largely irreversible once handed over, refunds follow the rules below.

1. Ready-Made Applications

We provide live demos and walkthroughs for every ready-made product so that you can inspect all modules before committing to a purchase. Due to the digital nature of source-code delivery, we do not issue refunds once files have been packaged and sent, or once the application has been deployed to your infrastructure. Please evaluate the live demo and ask questions before paying.

2. White-Label Setup & Customization

Branding and customization work is billed against a written scope. Work already completed at the time of a cancellation request is non-refundable; any unstarted, clearly separable scope items may be refunded or credited at TechDino's discretion, confirmed in writing.

3. Custom Software Development

Custom project contracts are structured around milestones (e.g. scoping, design, front-end staging, back-end integration). Payments for completed and accepted milestones are non-refundable. Refund terms for in-progress milestones follow the specific milestone agreement signed before project launch.

4. Third-Party Costs

Amounts paid to third parties on your behalf or under your accounts — hosting, domains, payment-gateway fees, WhatsApp/SMS API usage, AI/API usage, and App Store / Play Store fees — are governed by those providers' own policies and are not refundable by TechDino.

5. How to Raise a Refund Request

Email info@techdino.in with your invoice reference and the reason for the request. We respond within a reasonable business timeframe and confirm any agreed outcome in writing.